Privacy Policy

Last updated: April 2026 This Privacy Policy (“Policy”) explains how Chrono Labs (“we”, “our”, “us”) collects, uses, retains and protects your personal information when you visit our website, use our services or interact with us. By accessing our website or using our services, you acknowledge that you have read, understood and accepted this Policy.

1. Scope

This Policy applies to all personal data collected in the context of our activities, including our services of AI consulting, automation and chatbot development (“Services”). It does not apply to data collected by third parties, including external websites, tools or services linked from our site.

2. Data Collected

We may collect and process the following types of data:

a) Data you provide voluntarily:

When you contact us, request our services, interact with our chatbot or subscribe to our communications, you may provide us with information such as your name, email address, company name, phone number and any other details you choose to share.

b) Automatically collected data:

When you visit our site, we may automatically collect certain information such as your IP address, browser type, operating system, pages visited and navigation data. We use cookies and similar technologies to improve site functionality, analyse usage trends and personalise your experience. We do not knowingly collect personal data from minors under the age of 13.

3. Use of Data

Your personal information may be used to:

Provide, maintain and improve our Services
Respond to your requests, questions or comments
Personalise your experience on our site
Send newsletters, updates or promotional offers (you may unsubscribe at any time)
Analyse site performance and usage
Comply with our legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

If you reside in the European Union or another territory governed by similar laws, we process your data on the following bases:

Consent: when you provide it voluntarily (e.g. newsletter subscription, chatbot interaction).
Contract performance: when processing is necessary to provide our services.
Legal obligation: to comply with applicable law.
Legitimate interest: to improve our services and communications, in respect of your rights.

5. Data Sharing

We only share your data when necessary:

Hosting: our site is hosted via 10Web on secure servers. Your data may be stored there as part of normal site operation.
Newsletter management: we use Brevo (formerly Sendinblue) to manage subscriptions and email sending. Email addresses collected via our signup form are transmitted to Brevo and processed in accordance with their privacy policy.
Appointment booking: we use Calendly to manage discovery calls. When you book a call, certain data (name, email) is transmitted to Calendly and processed in accordance with their privacy policy.
Legal obligations: when required by law or to protect our rights.
Business operations: in the context of a merger, acquisition or asset transfer.

6. International Transfers

Your data may be transferred to and processed in Switzerland or other countries where our service providers operate. We ensure that adequate safeguards are in place in accordance with applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or to comply with the law. Beyond that, it will be securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method is entirely secure and we cannot guarantee absolute security.

9. Your Rights

You may:

Access, correct or delete your personal data
Restrict or object to its processing
Withdraw your consent at any time
Request a portable copy of your data

To exercise your rights, contact us at contact@thechronolabs.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember your preferences and analyse site usage. You may disable them via your browser settings, but this may limit certain features. Our chatbot may use session data to improve the quality of interactions. This data is processed securely and may be anonymised for continuous improvement purposes.

11. Links to Third-Party Sites

Our site may contain links to external websites. We are not responsible for their privacy policies or content.

12. Policy Changes

We may update this Policy at any time. The date at the top reflects the most recent update. Continued use of our services after any changes constitutes acceptance of the updated Policy.

13. Contact

Chrono Labs
Lausanne, Switzerland
contact@thechronolabs.com