Terms and Conditions
1. Definitions
“Client”: the legal or natural person acting for professional purposes (B2B) who orders the Services. “Order”: quote, offer, purchase order or Statement of Work (“SOW”). “Deliverables”: any result provided (workflows, prompts, scripts, documents, mockups, configurations). “Third-Party Tools”: external services (e.g. Make.com, n8n, Zapier, Botpress, hosting providers, LLMs, emailing, analytics).2. Scope and Hierarchy
The GTC apply to all Orders. In case of conflict: (i) signed SOW/Quote, (ii) these GTC, (iii) Privacy Policy & Cookie Policy, (iv) any commercial documentation.3. Services and Evolution
We provide consulting, automation configuration, chatbot development and related services. The scope, assumptions, deliverables, timelines and pricing are specified in the Order. We may evolve our offerings without affecting services already underway.4. Client Obligations
- Provide accurate, complete and timely information, and designate a point of contact.
- Obtain necessary authorisations (system access, Third-Party Tool accounts, required consents).
- Ensure the lawfulness of data provided (GDPR/FADP, e-privacy, anti-spam) and the absence of unlawful content.
- Test and validate Deliverables before going live and ensure final business/regulatory compliance.
5. Third-Party Tools and Hosting
The Services may integrate Third-Party Tools chosen by us or by the Client. The Client remains the holder of their accounts and subscriptions and accepts the terms of those tools (including international transfers). We are not responsible for the unavailability, changes or costs of these Third-Party Tools.6. AI & Chatbot Specific Clause
- AI outputs may contain errors, biases or hallucinations. AI Deliverables constitute an aid and require human oversight.
- Quality depends on the input data provided by the Client (prompts, corpus, documents, parameters).
- Unless otherwise stated, no guarantee of results (accuracy, availability, ROI) is given.
- Generated information does not constitute legal, tax, accounting or medical advice.
7. Confidentiality & Data
Each party agrees to keep confidential any non-public information received from the other. We process data in accordance with our Privacy Policy. A Data Processing Agreement (DPA) may be signed upon request for personal data processing.8. Intellectual Property and Licences
- Unless otherwise stipulated in the Order, we grant the Client a non-exclusive, worldwide and perpetual licence to use Deliverables specifically developed for them, for their internal needs, subject to the maintenance of the corresponding subscription or hosting and maintenance services.
- We retain all rights to our methods, models, reusable components (prompts, n8n/Make blocks, templates) and know-how, licensed to the Client via a limited use licence.
- Deliverables may incorporate open-source components or Third-Party Tools subject to their own licences.
9. References & Portfolio
Unless the Client objects in writing, we may cite the Client’s name and logo as a reference (without disclosing confidential data). Any detailed case study requires prior agreement.10. Pricing, Invoicing, Taxes
- Prices are stated excluding taxes, in CHF, unless otherwise indicated.
- Invoicing according to the Order (fixed fee, time & materials, subscription). Disbursements and specific expenses are recharged.
- Payment within 10 days of invoice date, unless otherwise stipulated. Late payment: statutory interest and reminder fees may apply. We may suspend or terminate in case of non-payment.
11. Cancellation, Postponements, Refunds
- Deposits already committed are non-refundable.
- Cancellation or postponement with less than 5 business days notice: invoicing up to work completed + reserved slot (up to 50% of remaining planned work).
- For monthly subscriptions, termination takes effect at the next billing date (30 days notice required).
12. Warranties and Exclusions
Services are provided “as is”. We exclude all express or implied warranties (merchantability, fitness for a particular purpose, continuous availability), to the extent permitted by law. The Client’s environments and Third-Party Tools are not under our control.13. Limitation of Liability
To the extent permitted by law, our total liability, for all causes combined, is capped at the total amount paid by the Client for the relevant Services over the three (3) months preceding the triggering event. We disclaim all liability for indirect damages, loss of profit, data loss, reputational harm or business interruption.14. Force Majeure
Neither party is liable for a failure due to an event beyond their reasonable control (e.g. general cloud service outage, conflicts, disasters, administrative decisions, major cyber incidents), provided the affected party notifies the other within a reasonable timeframe.15. Subcontracting and Independence
We may subcontract all or part of the services while remaining responsible to you. We act as an independent contractor; no employment, agency or partnership relationship is created.16. Email Compliance & Anti-Spam
The Client is responsible for the lawfulness of their campaigns (consent, legitimate interest, mandatory disclosures, unsubscribe management). We may provide templates and technical controls without assuming final compliance responsibility.17. Termination
Either party may terminate in the event of a material breach not remedied within 15 days of written notice. Amounts due for work completed remain payable.18. Governing Law & Jurisdiction
These GTC are governed by Swiss law. Exclusive jurisdiction: Lausanne, Canton of Vaud (Switzerland).19. Miscellaneous
- Severability: the invalidity of one clause does not affect the others.
- Assignment: prohibited without prior written consent, except in the case of a business transfer.
- Entire agreement: the GTC and the Order constitute the complete agreement.
- Notices: by email to the usual contact address.
- Language: in case of discrepancy, the French version prevails.
20. Contact
Chrono LabsLausanne, Switzerland
contact@thechronolabs.com